Customer Care Agent

Heraklion, Greece · Customer Care


e-FOOD is looking for a part time customer care night owl!

We are looking for someone who is customer oriented to deliver happiness to our customers during the night shift! Are you enthusiastic? Energetic? Do you enjoy helping people and providing solutions? We are here to end world hunger and generate awesome brand love, thus we need someone with your skills to join our -great- cause!

You will be responsible for the communication with, both, our end users and partners, making sure that they receive the best customer experience.


Apply if:
- You understand the difference between hungry and HANGRY
- You can meditate even with the most hardcore rock music playing in the background
- You will go straight to the restaurant and deliver the food yourself to our customers if you need to
- The term "agent" doesn't only mean you're part of the FBI, CIA etc.
- "Call Center" sounds like a "Happiest Land Ever Created" to you

Seriously though, apply if:
- You have strong verbal and written communication skills in order to handle all our 4 channels: incoming calls, live chat, email and social media.
- You are problem solving oriented and you have the ability to find the best solution to every customer related issue.
- You are a team player! Team spirit is necessary as you will be part of a highly interactive and dynamic group of 20+ people.
- Multitasking and critical thinking are required in order to prioritize and handle both incoming and outgoing contact.
- Strong understanding of customer expectations with a focus on quality driven support.
- Fluency in Greek and English is a must.
- Prior experience in customer service is a must.
- Bachelor's degree will be considered as a plus.
- Part time work, 5 days a week night shift (4-5hrs), including weekends and national holidays.


You will be a part of a fast growing multinational company, member of the Delivery Hero holding, with the opportunity to acquire new skills and grow professionally.
We feature an environment with feedback exchange throughout the company from people who are genuine, ambitious and fun.
Apply for this job